Maya Blue Etiquette

MAYA BLUE WELLNESS THERMAL OPENING HOURS
Monday to Sunday 0800 – 2000

TREATMENT TIMES
Monday to Friday 0800 – 1800
Late night appointments are available subject to request & subject to availability

SCHEDULING AN APPOINTMENT
To schedule an appointment for your perfect treatment, please contact our Maya Blue reception team by telephone 0151 482 5767 or email info@mayabluewellness.com who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend to book in advance. All treatments and packages will need to be guaranteed with a credit card.

PAYMENT
Payment is required on arrival to Maya Blue Wellness. Group bookings of 6 or more people will require a 50% non-refundable deposit on time of booking. 

ARRIVAL TIME
Please allow sufficient time before your treatment to complete a Consultation Form and/or Health Questionnaire. We recommend you arrive up to 15 minutes before your treatment so that you can change, relax and enjoy our facilities. 

Please note all treatment times stated in the brochure include the consultation period and aftercare advice. If you are late to your appointment this will result in a reduction of treatment time. 

FACILITIES AND ACCESS
The following facilities are available at Maya Blue Wellness: hydrotherapy pool, sauna, steam room, sanarium, experience shower, foot baths, relaxation and changing area. 

The hydrotherapy pool is 1.2m deep and available to both residents and non-residents. Access is strictly by appointment only and in order to avoid any disappointment. Booking in advance is essential. Use of the thermal facilities is for a duration of two hours only which incurs an additional charge - £20 residents and £25 non-residents.

Due to time constraints, guests who have reserved an express treatment will be escorted directly to and from their treatment room and do not have access to the facilities, hydrotherapy pool or the gym.

Please note that treatments, thermal access and use of the gym is restricted for guests aged 18 and over.

Swimwear is obligatory when using the hydrotherapy pool, steam room, sauna or sanarium. Lockers, towels, robes and flip flops are provided for thermal access, facials and massages only. For express treatments, body scrubs and beauty treatments you will be required to bring your own. Shampoo, conditioner, shower gel and body lotion are available for you to use in our changing rooms.

It is advisable to leave your jewellery and valuables in your room or at home. We are unable to take responsibility for any personal items.

Gym 
Our gym is complimentary for hotel residents and open from 8am till 8pm, 7 days a week. Please note a Medical questionnaire must be completed upon entry.

CANCELLATION POLICY
We would politely request if you are unable to attend your appointment please contact Maya Blue Wellness 48 hours prior to your treatment time. Should you wish to cancel less than 48 hours before your appointment or fail to attend, we reserve the right to take full payment. 
Group bookings of 6 or more require to pay 50% non-refundable deposit on booking and full balance paid 4 weeks before. Should you wish to cancel a group booking in less than 4 weeks, we reserve the right to take full payment.

VALUABLES
Please secure your valuables in the lockers provided, we do not accept responsibility of loss or damage for any personal items. Please note any loss or unreturned locker keys will incur a charge of £15 per locker key.

ETIQUETTE
Our environment is one of relaxation and tranquillity. Please respect all guests' right to privacy and serenity. In light of this, Maya Blue Wellness is a mobile phone, camera and smoke free zone. 

HEALTH CONDITIONS
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation.

PREGNANCY
We have specially designed treatments for expectant women or nursing mothers. Our thermal suite is not recommended for use by pregnant guests. Please allow our team to guide you in selecting which treatments are most suitable during this special time.

GIFT VOUCHERS
Treat someone to an amazing experience at Maya Blue Wellness. A gift voucher makes a perfect gift for any occasion.
Purchase yours today at Maya Blue Wellness reception, Titanic Hotel reception or online www.titanichotelliverpool.com

ESPA PRODUCT RANGE
All of our products used on our treatments are available to take home with you. Should you wish to purchase any of these products please speak to a member of our reception team who will kindly assist you.

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