Frequently Asked Questions

LOCATION

Where is the Titanic Hotel located? 
Titanic hotel Liverpool is located on Stanley Dock, 20 minutes from John Lennon Airport, less than 10 minutes from the city centre and Lime Street Station.

What is the nearest train station to the hotel?
The nearest main line train station is Liverpool Lime Street Station.

CANCELLATION POLICY 

What is your cancellation policy?
In the unlikely event you may need to cancel your reservation, then you can do so up until 3pm the day prior to you arrival. If your reservation is cancelled after this time you will be charged for the first night only.
Please note that reservations made through advance purchase rates are non-refundable and non-transferable and Maya Blue Wellness packages have a 48 hour cancellation.

How can I amend a reservation?
Call the reservation team on 0151 482 5780.

How can I cancel a reservation?
Call the reservation team on 0151 482 5780.

CHILDREN / EXTRA BEDS

Are baby cots available? 
Yes please pre book with your reservation as numbers are limited.

Are extra beds available?
Yes please pre book with your reservation as numbers are limited. The cost is £15 for under 12’s and £25 for over 12’s year olds.

CHECK IN / CHECK OUT

What time is check in?
You can check in any time after 15:00.

Can I check in early?
An earlier check-in is subject to room availability and cannot be guaranteed. You can leave your luggage with our concierge team at reception until your room is ready. 

What time is check out?
You should check out before 11:00 Monday to Saturday and 12:00 on Sunday (including bank holidays).

Is it possible to get a late check out?
Late check-out is subject to availability. It may be possible to check-out later with a fee. Please contact reception for more information.

What does your "no show" policy entail?
If you do not show on the day of your booking, you will be charged the full amount of your reservation.

How do you redeem a voucher in the hotel?
Call the reservation team on 0151 482 5780 and quote the voucher number.


CAR PARKING

Is there car parking available at hotel?
The hotel has a secure private parking space for hotel guests. Disabled spaces and Electric car charging points are also available. Parking is charged from arrival at the hotel and is £5 for a 24hr period.

DINING

What time is breakfast served? 
Breakfast is served in Stanley’s Bar & Grill from 7am – 10am Monday to Friday and 8am – 11am Saturday and Sunday (including Bank Holidays). 
If you prefer a more leisurely breakfast we recommend that you avoid the restaurant during peak times 9:15am – 10am Monday to Friday and 9:45am – 11am Saturday and Sunday. 

What dining options are available at the hotel?
Stanley’s Bar & Grill serves breakfast, lunch, afternoon tea and dinner, offering a unique open theatre kitchen experience.

Rum Bar offers a bar food menu. Over 160 Rums available as well as local beers, soft drinks, cocktails and much more.

For more information please visit https://www.titanichotelliverpool.com/dining

HOTEL FACILITIES

Is internet access available?
Yes, guests have complimentary access to our hotel’s Wi-Fi in all areas of the hotel. 

Do you have room service?
Room Service is available 24 hours a menu will be on the side table in your room.

Do you have connecting rooms?
Yes, we offer interconnecting room types please contact reservations for more information.

Do you have wheelchair accessible rooms?
We have wheelchair accessible rooms available to book. This room type must be requested when making the reservation.

Do you have a guest directory in the bedroom?
The hotel guest directory is located on your TV screen.

Do you have safety deposit boxes?
All our rooms are equipped with an in-room safe. The hotel does not take responsibility for any items not places in the in-room safe.

Do you offer dry cleaning service?
Dry cleaning service is available, laundry bag and price list are in the wardrobe.

Is smoking permitted in the hotel?
Smoking (including electronic cigarettes) is not permitted in the bedrooms or public areas of the hotel. Smoking is only permitted in the designated smoking areas. A charge will occur where smoking has caused damage.

What other facilities do you have in the rooms?
All rooms have air conditioning, tea and coffee making facilities, toilettes, mini bar fridge, hair dryer and iron and ironing board. 

Are pets permitted?
Only certified guide dogs are permitted in our hotel. 

MAYA BLUE WELLNESS

Where is Maya Blue Wellness located?
Titanic Hotel basement.

What time is Maya Blue Wellness open?
Wellness centre is open from 8am – 8pm.

Is Maya Blue Wellness access included in accommodation rate?
Use of the thermal suite facilities for a duration of two hours only incurs an additional cost - £20 for residents and £25 non-residents. Access is by appointment only and booking in advance is essential.

What treatments do you offer?
A range of bespoke ESPA treatments are available. For more information please visit https://www.titanichotelliverpool.com/maya-blue-wellness 

Do you offer Maya Blue accommodation packages?

Where is the gym located?
Titanic Hotel basement.

Is the gym included in accommodation rate?
The gym is complimentary to all hotel guests and is open 8am-8pm, 7 days a week.

Exclusive

Special Offers

Love on the Docks
Love on the Docks
From £99.00
Titanic Dinner B&B
Titanic Dinner B&B
From £160.00
Titanic Summer Getaway
Titanic Summer Getaway
From £278.00

Where gifts are Titanic

Gift Vouchers