Full Pre-Payment at the time of booking, Non-transferable Non Refundable if cancelled, Thermal Access incurs additional charges from £25 and must be pre-booked along with Dinner. When booking a pre-paid rate the credit card used at the time of booking will be required upon check in. If the card is not present then the guest would be required to pay again and the original card used will be refunded. At check in a pre-authorisation from a credit or debit card will be required and this can take up until 14 days to be released back into the account depending on your bank