A New Clean | Covid 19

A New Clean | Covid 19

Titanic Hotel Liverpool reopened its doors to the public on 6th July 2020, in accordance with the updated Government Reopening plan.

Our new programme A New Clean offers guests assurance and peace of mind when they stay at Titanic Hotel Liverpool. Our new programme focuses on cleanliness that will be visible to guests throughout their entire stay – in their guest rooms, restaurants, gym, Maya Blue Wellness, Thermal Suite and in other public spaces.

We are looking forward to welcoming you back to the hotel so that you can experience again or for the first time our exceptional level of guest service and care.

  • Contactless hotel check in and out. Guests will receive a check in call prior to arrival to hotel and room key and guest info will be collected on arrival to hotel
  • Valet parking will not be available during this time however our Doormen and Concierge team will be delighted to assist you with your arrival at the hotel 
  • Visible signage outlining hygiene protocols at the hotel have been placed around the property, and our colleagues will observe social distancing whilst checking you in and out
  • Contactless payment options and e-mail receipts are available and encouraged. Where this is not possible, payment terminals will be disinfected before and after each transaction
  • Room key cards are disinfected with medical-grade antimicrobial agent after each stay
  • Facemasks are mandatory in all public areas.
  • Frequent cleaning and sanitising of all surfaces and touch points is being carried out throughout the hotel 
  • Furniture has been rearranged in lobbies and communal areas in such a way to allow you to enjoy our facilities with proper social distancing
  • Hand sanitiser stations are available throughout the hotel at every necessary location
  • Signage will remain in place throughout our public areas to remind our guests to observe social distancing and hand washing
  • Doorways will be left open where allowed to reduce contact, and elevator usage will be monitored to limit capacity and ensure priority access for those in need
  • A thorough cleaning and sanitising programme is in place for all guest bedrooms and bathrooms in preparation for your arrival with specific extra attention being given to all touch points throughout
  • All additional collateral, furnishings and non-essential items will be removed from our bedrooms so we can focus on the highest levels of cleanliness
  • Linens will be washed at a minimum of 70°C for at least 25 mins to kill potential bacteria
  • Newspapers, magazines, and all paperwork will be removed from guestrooms and replaced by our complimentary PressReader App which grants you access to over 7,000 newspapers and magazines via your own personal devices
  • Guest directories are available to view on your television, up to date menus and information on the hotel are also updated on the hotel website 
  • All dining services have now the option of in-room and takeaway, in addition to table service in our restaurants and bars. 
  • Menus have been replaced where possible with digital offerings or single use copies that are disposed of after use.
  • A reduced number of tables has been placed carefully to ensure social distancing and avoid guests facing each other
  • Tableware including all used and unused wares, condiments, place mats, and linens will be removed and disinfected after each party has left. Tabletops and chair arms will also be disinfected after each seating.

  • Please do book your access before you arrive, to ensure there is space to social distance.
  • Opening times:

    Thermal access only appointments are only available to hotel residents from 8-10am or 6-8pm and strictly by appointment only.

    From 10-6pm thermal access is restricted to those guests who have booked treatments.

  • Please note that as per government guidelines steam room, sauna, sanarium and foot baths are currently unavailable to use.

  • Our thermal area will be constantly monitored and an intensive cleaning programme is carried out through the day focusing on high volume areas and touch points
  • Contact us on info@mayabluewellness.com
  • An enhanced educational and training program for all employees will run continuously, to ensure the utmost levels of safety and security throughout all areas of our operations
  • Any local health guidelines around the wearing of Personal Protective Equipment will be strictly adhered to by our teams across all departments from guest services to back-of-house and kitchens